All orders are shipped via Canada Post - Ground Service - within 24 hours. Delivery time will be 1 to 2  weeks for Canadian residents, 2 to 3 weeks for USA (due to border crossing), 3 to 4 weeks for UK, EU & AUS, however most customers receive their order within a 1 to 2 week period.  

QUICK NOTE ON SHIPPING COST

All Prices include any applicable taxes for Ontario, Canada.

Prices are subject to change according to Herby's Twist(TM).

PAYMENT PROCEDURE
Herby's Twist^TM Inc. accepts credit cards including Visa, MasterCard, Discover and American Express via Paypal.  Herby's Twist^TM Inc. also accepts money orders and certified checks in both Canadian and US funds. 

We use PayPal to authorize our credit orders. All information is transferred through an encrypted and secure connection.  Payment on your next credit card statement  will appear as Herby'sTwist (PayPal).

Herby's Twist^TM Inc. collects HST taxes for Ontario, and GST in the rest of Canada (unless otherwise specified).  Our US and International customers pay no sales tax, however duty and customs charges may apply on some purchases entering your country. 

PRIVACY POLICY
Herby's Twist^TM Inc. guarantees that all information obtained from our customers will not be distributed or sold to a third party.  Only PayPal will have access to your credit card information. Our priority is to ensure a secure environment for our customers.


EXCHANGE & RETURNS
In the case of damaged goods, you may request a refund or an exchange for another item. Herby's Twist^TM Inc. will refund all shipping costs for damaged goods or incorrect items that you have received.  Shipping costs on returned items for any other reason are the responsibility of the customer. Items may be returned within 30 days from the time they are shipped for a full refund or exchange. After 30 days, all sales are final. 

Return all items in their original box and packaging materials when possible. Please use a standard shipping service.  Herby's Twist^TM Inc. does not accept C.O.D.'s for returns. 

IMPORTANT: Please fill in the RETURN FORM below and press send after completion, prior to returning your item or contact us by phone or e-mail.  No unauthorized returns will be accepted:

RETURN FORM

CUSTOMER INFORMATION First Name: Last Name:         E-mail:         Phone: REASON FOR RETURN?  Not pleased with item  Item damaged upon arrival  Wrong item delivered Other (please specify): HOW WOULD YOU LIKE TO SETTLE YOUR CLAIM? Exchange  Replacement  Refund ANY COMMENTS?

Our customer service department will reply with a confirmation number after you fill out and send this form.  Include this number in the package when shipping your item(s) back to Herby's Twist^TM Inc.  DO NOT send items without a confirmation number.  No returns will be accepted without a confirmation number.

For further contact information click here.